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Frequently Asked Questions

Frequently Asked Questions

We offer a selection of 1-, 2-, and 3-bedroom apartments.

Homes do not include private yards; however, each home comes with a private patio or balcony. Residents can also enjoy our well-maintained community courtyards.

We offer scheduled and self guided tours Monday through Saturday. Schedule your tour online at your convenience or give us a call.

Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.

Applicants must provide 4 consecutive pay stubs, Employment Verification Document, or tax statements, as proof of income. All income documents must be uploaded as PDFs within the application. Everyone 18 years or older is required to complete an application and upload a valid government-issued ID.

Applicants must demonstrate a gross monthly income of at least 2.5 times the rent. Maximum income limits are determined by bedroom size.

No. Subleasing is not permitted.

Yes. All residents must maintain renters insurance with a minimum liability coverage of $250,000 throughout their lease term. Please contact the leasing office for additional details regarding policy requirements.

Residents will receive a renewal notice 90-days in advance. Residents can access the resident portal to review renewal options, make their selection, and sign lease documents electronically. Please note that annual income certification is required prior to renewal and must be completed before lease documents can be finalized.

Yes. Our community offers income-restricted apartment homes for qualifying applicants. Eligibility is based on household income and size. Please contact our leasing office for current income limits.

Yes. Application fees are $50 per adult applicant, along with a one-time $250 administrative fee per home. A security deposit is required and is based on the results of the credit screening. We also offer security deposit alternative options for qualifying applicants. Move-in charges are prorated based on the move-in date; however, a $10 amenity fee is charged in full and is not prorated.

Yes. There are services available to help make the move-in process easier, and we’re always happy to point residents in the right direction.

To break your lease, we require a 60-day notice and a lease-break fee that is equal to 2 months' rent and repayment of any move-in concession (if one was applied).

Residents are required to provide a 60-day written notice.

Residents must submit a 60-day written notice and forwarding address before move-out. Residents are responsible for shutting off utilities, fully vacating and cleaning the apartment, and returning all keys, remotes, and fobs to the office.

Security deposit refunds are processed within 30 days after move-out, in accordance with your lease and state guidelines.

Security deposits are based on credit screening results. The required deposit amount is due at move-in.

Trash, water & sewer, and internet are billed separately, and charges appear on your rent ledger each month.

Spectrum internet is included in your move-in pack and is a charge of $70 a month, which goes directly to your ledger.

All rent payments are made online through the BILT Rewards portal. Residents can make one-time payments or set up recurring payments for added convenience using a debit card, credit card, or checking account. We also offer flexible payment options through FLEX, allowing eligible residents to split rent payments into smaller installments. Residents must apply directly through FLEX, and participation is subject to FLEX approval.

Additional community fees include a $20 trash fee and a $70 internet fee.

Yes. Parking is available on-site with a valid parking permit. Each home includes 1 parking permit per person on the lease. Please note that vehicle registration must be submitted and approved prior to receiving a parking permit.

No. We don't offer reserved parking.

Guests are welcome to visit; however, stays exceeding three consecutive days require prior written approval and may not exceed six total days within a calendar month. Overnight visitors must utilize visitor parking, and residents must obtain a visitor parking pass in advance.

No. We do not offer EV charging stations on-site at this time.

Yes. We are a pet-friendly community. For details on our pet policy, please visit: https://www.thetrailsofnorthhills.com/

Yes. We require a one-time fee of $350 per 1st pet and $50 2nd pet and a monthly fee of $20 per pet per month.

Breed and weight restrictions apply. For additional details on our pet policy, please visit: https://www.thetrailsofnorthhills.com/

The property features a dedicated on-site dog park, providing a convenient and welcoming space for your pets to play and enjoy the outdoors.

Our community offers a thoughtfully curated selection of amenities designed to elevate your everyday living experience. Enjoy features such as a resort-style swimming pool, 24-hour fitness center, private work stations, and more. For a full list of community amenities, please visit: https://www.thetrailsofnorthhills.com/

Each apartment home is designed with features that support a comfortable and elevated living experience. Features may include open-concept layouts, energy-efficient appliances, walk-in closets, and in-home laundry. For a full list of in-home features, please visit: https://www.thetrailsofnorthhills.com/

Our apartment homes feature an in-unit washer and dryer. There is one laundry facility on-site.

No. There is no designated bike storage, but we do allow bike storage on patios.

Yes. All homes come with spectrum internet package at move-in.

Packages are delivered to our Amazon Hub once the clubhouse is open.

Yes. Explore the community and floor plans through our Virtual Tour page: https://www.thetrailsofnorthhills.com/

No. Furnished homes are not available. However, furniture and technology rental packages are available through our preferred partner: CORT Furniture Rental.

Experience the convenience of being just moments from premier shopping, dining, and medical centers. With close proximity to Raleigh–Durham International Airport and Raleigh, everyday destinations are always within reach. For additional local highlights, please visit: https://www.trailgroveapts.com/mapsanddirections

The community is located off North Hills Drive. It gives residents a suburban, tree-lined feel next to the Trails of North Hills while keeping them just minutes from Crabtree Valley Mall, I-440 Beltline, Downtown Raleigh, major hubs like Research Triangle Park (RTP), and top amenities.For additional local highlights, please visit: https://www.trailgroveapts.com/mapsanddirections

Schools associated with the property are the following: Brooks Elementary School (Pre-K-5), Carroll Middle School (6-8), and Sanderson High School (9-12).

Creating a sense of community is important to our team! We host regular resident events to enhance the community experience.

Yes. Quiet hours are observed daily from 10pm to 6am in accordance with local noise ordinances.

During business hours, noise concerns can be reported to the leasing office by phone or email. After hours, reports can be directed to our courtesy patrol service through Sec Tek: 571-436-3969.

The Trails of North Hills is a non-smoking community.

Maintenance requests can be submitted online through the resident portal. To report maintenance emergencies, call the leasing office. 24-hour emergency maintenance is on-call to assist you.

Emergency issues—such as flooding, loss of AC in extreme heat, electrical hazards, or anything affecting safety—are handled immediately, 24/7. Urgent but non-emergency concerns (like appliances not working properly) are prioritized as soon as a technician is available. Standard work orders are typically addressed within 24–48 hours, depending on the order in which requests are received.

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